Terms & Conditions

Effective Date: January 1, 2025

Welcome to Valebrookmanor. These Terms & Conditions ("Terms") govern your use of our website, hotel facilities, casino services, and all related services provided by Valebrookmanor ("we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By making a reservation, visiting our property, using our casino facilities, or accessing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations.

2. Eligibility and Age Restrictions

To use our services, you must:

• Be at least 18 years of age (or the legal age of majority in your jurisdiction)
• Have the legal capacity to enter into binding contracts
• Not be prohibited from accessing gaming facilities under any applicable law
• Provide valid identification upon request

Casino Services: You must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher) to enter casino areas or participate in gaming activities. We reserve the right to request identification at any time.

3. Reservations and Bookings

3.1 Booking Process

• All reservations are subject to availability
• A valid credit card is required to secure your reservation
• You must provide accurate and complete information
• Confirmation will be sent via email upon successful booking

3.2 Payment

• Full payment or deposit may be required at the time of booking
• Prices are in Euro (EUR) unless otherwise stated
• We accept major credit cards and other payment methods as displayed
• All charges are subject to applicable taxes and fees

3.3 Cancellation and Modifications

• Cancellation policies vary by rate type and season
• Standard cancellations must be made at least 48 hours before check-in to avoid charges
• Non-refundable rates cannot be cancelled or modified
• Special event periods may have different cancellation policies
• Please refer to your booking confirmation for specific terms

4. Check-In and Check-Out

• Check-in time: 3:00 PM
• Check-out time: 11:00 AM
• Early check-in and late check-out subject to availability and additional charges
• Valid government-issued photo identification required at check-in
• Credit card or cash deposit may be required for incidentals

5. Guest Conduct and Responsibilities

5.1 General Conduct

Guests are expected to:

• Behave in a respectful and lawful manner
• Respect other guests and staff
• Comply with all hotel and casino rules and regulations
• Not engage in illegal activities on the premises
• Not cause damage to property or disturbance to other guests

5.2 Casino Conduct

• Follow all gaming rules and regulations
• Respect casino staff decisions
• Prohibition of card counting, collusion, or cheating
• Appropriate attire required in casino areas
• No photography or recording in casino areas without permission

5.3 Prohibited Activities

The following are strictly prohibited:

• Smoking in non-designated areas
• Bringing weapons or dangerous items onto the property
• Illegal drug use or possession
• Harassment or threatening behavior
• Unauthorized commercial activities
• Bringing pets (except registered service animals)

6. Gaming Services Terms

6.1 Gaming Regulations

• All gaming is subject to Italian gaming laws and regulations
• We operate under licenses issued by applicable gaming authorities
• Gaming rules are available at each gaming table and machine
• Decisions by gaming staff and supervisors are final

6.2 Responsible Gaming

• We promote responsible gaming practices
• Self-exclusion programs are available upon request
• We reserve the right to limit or exclude guests showing signs of problem gambling
• Resources for gambling assistance are available at guest services

6.3 Winnings and Payouts

• Valid identification required for payouts exceeding specified thresholds
• Large winnings may be subject to verification procedures
• Winnings may be subject to tax reporting requirements
• Disputes must be reported immediately to casino management

7. Pricing and Fees

• All prices are subject to change without notice
• Published rates may not include taxes, resort fees, or service charges
• Additional fees may apply for certain services and amenities
• We reserve the right to charge for damages or excessive cleaning

8. Liability and Disclaimers

8.1 Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for loss, theft, or damage to personal property
• Use of recreational facilities is at your own risk
• We are not responsible for third-party services or products
• Our total liability is limited to the amount paid for services

8.2 Property Damage

Guests are responsible for any damage caused to hotel property during their stay. We reserve the right to charge the provided credit card for repair or replacement costs.

8.3 Valuables

We provide safe deposit boxes for valuables. We are not responsible for lost, stolen, or damaged items not stored in provided safes.

9. Force Majeure

We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or restrictions
• Pandemics or public health emergencies
• Labor disputes
• Technical failures

10. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. We collect, use, and protect your personal information in accordance with applicable data protection laws. Please review our Privacy Policy for details.

11. Intellectual Property

• All content on our website is protected by copyright and trademark laws
• The Valebrookmanor name, logo, and branding are our property
• You may not use our intellectual property without written permission
• Unauthorized reproduction or distribution of content is prohibited

12. Website Use

12.1 Acceptable Use

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Transmit harmful code or malware
• Attempt unauthorized access to our systems
• Interfere with website functionality
• Collect user information without consent

12.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue the website at any time.

13. Modifications to Services and Terms

We reserve the right to:

• Modify or discontinue services with or without notice
• Update these Terms at any time
• Change pricing and availability
• Refuse service to anyone for any lawful reason

Material changes to Terms will be posted on our website with an updated effective date.

14. Termination and Eviction

We reserve the right to terminate services and require guests to leave the property immediately without refund if:

• Guest violates these Terms
• Guest engages in illegal activity
• Guest poses a safety or security risk
• Guest damages property or disturbs others

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of Italy, without regard to conflict of law principles.

15.2 Complaints

We encourage guests to report concerns to management immediately. We will make reasonable efforts to resolve complaints promptly.

15.3 Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with Italian arbitration rules, except where prohibited by law.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Valebrookmanor regarding the use of our services.

19. Contact Information

20. Special Notices

20.1 Health and Safety

We maintain health and safety standards in accordance with Italian regulations. Guests are expected to follow all posted safety guidelines.

20.2 Accessibility

We provide accessible facilities and services. Please contact us in advance for specific accessibility needs.

20.3 Language

These Terms are provided in English. In case of translation discrepancies, the English version prevails.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.