Privacy Policy

Effective Date: January 1, 2025

Valebrookmanor ("we," "us," or "our") operates as a luxury casino hotel and nature resort located in Italy. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our resort.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Reservation and booking details
• Payment and billing information
• Date of birth and identification documents (as required by gaming regulations)
• Preferences and special requests
• Communication history with our staff

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing reservations and providing hotel and casino services
• Managing your account and customer relationship
• Processing payments and preventing fraud
• Complying with legal obligations, including gaming regulations and anti-money laundering requirements
• Improving our services and customer experience
• Sending promotional communications (with your consent)
• Analyzing website usage and performance
• Ensuring security and safety of our guests and premises

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Contractual necessity: To fulfill our obligations under booking agreements
• Legal compliance: To comply with gaming regulations and legal requirements
• Legitimate interests: To improve our services and ensure security
• Consent: For marketing communications and non-essential cookies

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist with operations, payment processing, and technology services
• Regulatory Authorities: Gaming commissions and government agencies as required by law
• Business Partners: Partners who provide complementary services (with your consent)
• Legal Requirements: When required to comply with legal processes or protect our rights

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand website usage patterns
• Marketing Cookies: To deliver relevant advertisements (with consent)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing systems
• Access controls and authentication procedures
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements (typically 5-10 years for gaming records)
• Resolve disputes and enforce our agreements

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Objection: Object to certain processing activities
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions
• Other legally recognized transfer mechanisms

10. Children's Privacy

Our services are not intended for individuals under 18 years of age (or the legal gambling age in your jurisdiction). We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Marketing Communications

With your consent, we may send you promotional emails about special offers, events, and news. You can opt-out at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Updating your account preferences

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Effective Date" at the top
• Sending email notifications for significant changes

14. Contact Information

15. Casino-Specific Privacy Notices

As a licensed gaming establishment, we are required to:

• Verify your identity and age before allowing gaming activities
• Monitor gaming activities for responsible gambling purposes
• Report certain transactions to regulatory authorities
• Maintain records of gaming activities as required by law
• Implement self-exclusion programs

16. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

This Privacy Policy complies with applicable data protection laws including GDPR (EU), Italian Privacy Code, and gaming regulations.